Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
Organizations everywhere face mounting pressure to deliver services faster and more efficiently, especially as tech teams remain stretched thin. This customer story shows how Capita used Microsoft Power Platform and Copilot Studio to equip its workforce with custom Copilot agents that handle tasks, answer questions, and free up employees to focus on higher-value work. Read the story to see how low-code tools enabled this transformation. Reach out to Takka Technologies to explore how your team could benefit from AI-powered automation.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours per month and has improved the overall employee experience.
How has Capita implemented Copilot?
Capita began with a small trial of Microsoft 365 Copilot across various business areas to assess its benefits. Following positive results, they expanded the pilot quickly, deploying 3,000 licenses. The company also collaborated with Microsoft to ensure compliance with regulations and to leverage best practices for a successful rollout.
What impact has Copilot had on employee experience?
Microsoft 365 Copilot has significantly improved the employee experience at Capita by enabling more efficient workflows and fostering inclusivity. It has helped employees, including those with disabilities and neurodiverse needs, to work more effectively, reducing pressure and enhancing confidence in completing tasks. The tool has also facilitated better communication and collaboration among teams.
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Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
published by Takka Technologies
The digital revolution is transforming our organizations and industries, offering new opportunities and challenges. In this context, Takka Technologies' mission is to bring its customers to their full operational potential by making the most of this digital ecosystem. Takka offers intelligent workflow automation solutions so that allow SMEs (and other organizations) can to stay focused on their value chain. Through industry-specific data management, Takka provides its customers with tools to make data-driven decision-making (DDDM).
Takka Technologies fournit des solutions logicielles d'automatisation de processus métier aux PME qui recherchent davantage de performances, de fiabilité et de données structurées dans leur chaîne de valeur ou des activités de support. Les solutions fournies par Takka Technologies incluent la création d'outils et indicateurs qui aident l'entreprise à passer d'un mode de prise de décision traditionnelle à un mode de prise de décision basée sur les données (DDDM).
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